WordPress hacked fix
Emergency malware removal by WordPress security experts
If your site has been compromised, our team investigates the breach, removes every trace of the infection, and restores your site to full health, on any host, with no subscription required.
- Emergency start within 24 hours
- Root cause found and closed
- One-time fix, no subscription
30-day money-back guarantee • 99.9% uptime SLA • LiteSpeed powered
We find it
We take a full backup, then investigate your whole site and server to find every infection, every backdoor, and the exact way in they used. A real diagnosis, not a surface scan.
We remove it
Malware, injected code, spam, backdoors, and rogue accounts, removed by hand. Then we close the vulnerability they came through, so the same attack cannot work twice.
We secure and report
We harden your site, request removal from Google and blacklist warnings, and send you a clear written report: what happened, what we removed, and how to stay safe.
Know the signs of a hacked WordPress website
A compromise is not always obvious. These are the symptoms we see most often, and any one of them is worth acting on.
One fixed price to clean your site, no subscription
Our WordPress security experts investigate and fix your site, on any host. You pay once. If you want ongoing protection afterward, that is a separate choice, never forced.
WP Standard Recovery
Full cleanup, on your schedule
A complete malware cleanup with the same depth as Priority, handled in turn.
Scoped to your site on a short review.
Fix my site- Full malware and backdoor removal?
- Root cause found and closed?
- Full backup before any work?
- Blacklist and Google warning removal ?
- Written recovery report?
- Works on any host?
- Scheduled within 5 business days ?
WP Priority Recovery
Same fix, started within 24 hours
For sites down or losing customers right now. We begin within 24 hours.
Scoped to your site on a short review.
Start emergency fix- Everything in Standard, in full?
- Investigation begins within 24 hours?
- Priority expert attention?
- Direct updates while we work?
- Full malware and backdoor removal?
- Root cause found and closed?
- Written recovery report?
Everything that goes into a real fix
1
Scan first, backup second
Every file and process on your site and server gets checked, top to bottom. Before we change anything, your whole site is copied, so nothing can be lost.
2
Attack entry point identified
We find exactly how the attacker got in. Fixing the damage without closing the door means they come straight back, so the cause comes first.
3
Threats removed by hand
Malware, injected code, backdoors, and rogue admin accounts are removed from your files and database manually. No automated guesswork on a compromised site.
4
Vulnerability closed, site hardened
The hole they used is fixed, not just the symptom. Then sensible protections are applied after cleanup, closing the door for good.
5
Delisted and documented
We request removal from Google and browser warning lists, then hand you a written report covering the breach, the fix, and how to keep it from happening again.
Frequently asked questions
Can't find your answer here? Our engineers reply personally, usually within hours.
How fast will my site be fixed?
It depends which service you choose. Our priority option begins investigation within 24 hours, for sites that are down or losing customers right now. The standard option is handled on a schedule, in turn. Either way, we give you a clear timeline up front, and if we ever cannot meet a committed start time, we tell you in writing and give you a firm date instead.
Will I lose any content or data?
No. We take a full backup of your site before touching anything, so nothing is lost. We remove only the malicious code and restore your legitimate content to a clean, working state.
Do I need to be hosted with Pladinum for this?
No. We clean sites on any host. We work on a copy so your live site keeps running, and we hand it back clean. We will also show you what the same site would do on our infrastructure, as an optional suggestion, never a requirement.
What kinds of hacks do you handle?
Malware infections, injected code, redirect hacks, SEO and pharma spam, defacements, backdoors, rogue admin accounts, and sites flagged or blacklisted by Google. If your site is behaving strangely after a suspected hack, talk to our team and we will tell you honestly whether we can help.
Will my site go offline while you work?
No. We work on a staged copy of your site, not the live one. You review the result, and we only apply the changes to your live site once you approve. Your visitors never see the work in progress.
How do you find how the hackers got in?
We do not just remove what we can see. Our WordPress security experts investigate the source of the breach, the outdated plugin, weak password, or vulnerability that let them in, and close it. Removing the symptoms without fixing the cause is what gets sites re-infected, so we fix the cause.
Can you guarantee it will never happen again?
No honest service can promise that, and we will not pretend otherwise. We remove the infection and close the way they got in, but re-infection is still possible if the original weakness returns, such as a reused password or a nulled plugin. Your recovery report shows you how to stay protected, and we offer ongoing protection plans if you want continuous cover.
Is this a one-time cost, or a subscription?
It is a one-time cost. You pay once for the fix, with no subscription attached. Unlike many security services, we do not require an annual plan to clean your site. If you later want ongoing monitoring and protection, that is available separately, and entirely optional.
Stop letting a hacked site cost you customers
We find the breach, remove it completely, and harden your site so the same attack doesn't come back.
30-day money-back guarantee • 99.9% uptime SLA • LiteSpeed powered
30-day money-back guarantee • 99.9% uptime SLA • Redis and NVMe on every plan