Knowledge base

Answers for everything you run on Pladinum

Practical guides and troubleshooting written by Pladinum engineers to help you manage and fix issues across all services — from hosting and domains to email and security.

FOR TECHNICAL ISSUES

Support ticket

Share context, screenshots, or logs.
Login to create a ticket

FOR URGENT HELP

Support via LiveChat

Ideal for urgent issues or quick questions.
Login to start chat

FOR LIVE STATUS

Network status

Check if an incident is affecting your services right now.
View status page

WordPress & WooCommerce

Installing, managing, and troubleshooting WordPress sites.

Hosting & cPanel

Getting started with hosting, cPanel, file management, and PHP settings.

Email hosting

Webmail, mailboxes, mail clients, and deliverability.

Domains

Registration, transfers, DNS management, and renewals.

Security

Malware protection, firewalls, hardening, and GDPR compliance.

SSL Certificate

Choosing, installing, and renewing SSL certificates.

VPN & Secure access

Private network access to your servers, tools, and team.

Servers

VPS and dedicated servers: setup, access, and administration.

Migrations

Moving your website, email, and domains to Pladinum.

Backups & restore

How backups work, retention, and restoring your data.

Performance & speed

Caching, LiteSpeed, CDN, and making your site faster.

Managed services

Website management, updates, and what each support level covers.

Getting started

Your first steps: account, plan, and launching your first site.

My account

Login, authentication, sub-accounts, and account security.

Billing & plans

Invoices, payment methods, plan changes, and credits.

Office

OnlyOffice and document collaboration on Pladinum.