Knowledge base
Answers for everything you run on Pladinum
Practical guides and troubleshooting written by Pladinum engineers to help you manage and fix issues across all services, from hosting and domains to email and security.
Browse by topic
Find the right guide fast, organized by the part of your setup you need help with.
WordPress & WooCommerce
Installing, managing, and troubleshooting WordPress sites.
Hosting & cPanel
Getting started with hosting, cPanel, file management, and PHP settings.
Email hosting
Webmail, mailboxes, mail clients, and deliverability.
Domains
Registration, transfers, DNS management, and renewals.
Security
Malware protection, firewalls, hardening, and GDPR compliance.
SSL Certificate
Choosing, installing, and renewing SSL certificates.
VPN & Secure access
Private network access to your servers, tools, and team.
Servers
VPS and dedicated servers: setup, access, and administration.
Migrations
Moving your website, email, and domains to Pladinum.
Backups & restore
How backups work, retention, and restoring your data.
Performance & speed
Caching, LiteSpeed, CDN, and making your site faster.
Managed services
Website management, updates, and what each support level covers.
My account
Login, authentication, sub-accounts, and account security.
Billing & plans
Invoices, payment methods, plan changes, and credits.
Office
OnlyOffice and document collaboration on Pladinum.
Getting started
Your first steps: account, plan, and launching your first site.
Stop fighting your WordPress site
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30-day money-back guarantee • 99.9% uptime SLA • Redis and NVMe on every plan