Payment

Pay securely with the method you trust

Card and wallet payments are processed by our payment provider. Crypto payments go directly to Pladinum.

AUTOMATIC RENEWAL

Credit and Debit cards

All major cards, accepted worldwide, with automatic renewal.

Pay with Visa credit or debit card at Pladinum Pay with Mastercard credit or debit card at Pladinum Pay with Maestro debit card at Pladinum Pay with American Express card at Pladinum

FOR ANNUAL PLANS

Bank payments

Pay from your bank account. Ideal for annual plans and invoiced accounts.

Pay by SEPA Direct Debit at Pladinum Pay with iDEAL at Pladinum Pay with Bancontact at Pladinum Pay by bank transfer at Pladinum

ONE TAP CHECKOUT

E-Wallets

Fast checkout with the wallet you already use, on desktop and mobile.

Pay with PayPal at Pladinum Pay with Apple Pay at Pladinum Pay with Google Pay at Pladinum

DIRECT TO US

Cryptocurrency

Pay directly from your wallet. No card, no processor in between.

Pay with Bitcoin cryptocurrency at Pladinum Pay with Ethereum cryptocurrency at Pladinum Pay with Tether USDT stablecoin at Pladinum Pay with TRON cryptocurrency at Pladinum

Frequently asked questions

Can't find your answer here? Our engineers reply personally, usually within hours.

Card and wallet payments are handled by our payment provider, so your card details never reach Pladinum servers and every transaction is encrypted in transit. Crypto payments go directly to our own wallets, with no third party in between. We never store full card numbers, and access to billing records is limited to the people who need it.

Hosting plans are refundable within 30 days of the purchase or renewal date. New domain registrations can be refunded within 96 hours, and domain transfers only where the transfer did not complete. SSL certificates are refundable within 30 days. Crypto payments are not returned to the original wallet, but an approved refund can be credited to your account balance. Full conditions are set out in our Refund Policy.

Link: https://www.pladinum.com/company/legal/refund-policy/

Check that the card details and billing address are correct, then try again or choose another payment method. Banks sometimes block a first payment to a new merchant, so approving it in your banking app usually resolves it. If the payment still will not go through, contact us and we will look at it with you before anything is suspended.

All prices are in euros. Spanish IVA is added where it applies, and EU business customers with a valid VAT number can be invoiced under the reverse charge rules. The exact amount, including any tax, is always shown before you confirm a payment.

Services renew automatically at the end of each term, and we send a reminder by email before the charge is taken. Card and SEPA Direct Debit payments renew on their own. Bank transfer, iDEAL, Bancontact, and crypto are one-off payments, so those renewals need you to pay each time. You can cancel a renewal at any point before it is charged.

Yes. Every payment produces a VAT invoice with your company details, available in your account and sent by email. If you need a specific reference or purchase order number on the invoice, tell us before you pay and we will add it.

Talk to the team that runs your hosting

Ask us anything, day or night. Start a chat and an engineer picks it up.

Live Chat