支援

Expert hosting & WordPress support

Get fast, human support for WordPress, hosting, domains, and security. No scripts. No call centers. Just experienced engineers who solve problems.

支援票

Best for detailed or non-urgent issues.
Share context, screenshots, or logs.
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透過即時交談提供支援

Get real-time help from our support engineers.
Ideal for urgent issues or quick questions.
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知識庫

Solve common issues without contacting support.
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Help section

Getting started

託管

領域

Billing, plans & pricing

SSL 憑證

電子郵件寄存

VPN

Accounts & Workspaces

WordPress management

WooCommerce management

Pladinum performance engineer

How we handle performance issues

Most performance issues are not caused by the server itself.

Our engineers identify the real root cause and provide clear, actionable guidance — often without requiring server upgrades.

"將伺服器丟到問題上並不是解決方案！"

Need guaranteed response time and uptime?

For mission-critical websites and applications, we offer premium SLA-backed support plans with defined response times and uptime commitments.

Guaranteed uptime backed by SLA • Prioritized response and resolution times • Compensation in case of service disruptions

View premium support plans