知識庫

Find answers for everything you use on Pladinum

Practical guides and troubleshooting written by Pladinum engineers to help you manage and fix issues across all services — from hosting and domains to email and security.

支援票

Best for detailed or non-urgent issues.
Share context, screenshots, or logs faster fix.

透過即時交談提供支援

Get real-time help from our engineers.
Ideal for urgent issues or quick questions.

知識庫

Step-by-step guides. FAQs.
Self-help at your fingertips.

General & FAQs

Learn about our API, promo credits, and FAQs.

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Checkout & Billing

Learn about billing FAQs, payment profiles, credits, and more.

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My Account

Learn about account authentication, security, sub accounts and more.

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領域

Learn about domain registration, management, renewals, and more.

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託管

Learn about starting hosting, cPanel, file upload, migration, and more.

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Website

Learn about using WordPress and other website builders, settings, etc.

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Email

Learn about Webmail, hosted and mail server.

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Office

Learn about Only Office or Microsoft 365.

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Managed services

Learn about website management services.

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Servers

Learn about vps hosting and dedicated server hosting.

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