Knowledge base

Find answers for everything you use on Pladinum

Practical guides and troubleshooting written by Pladinum engineers to help you manage and fix issues across all services — from hosting and domains to email and security.

Support ticket

Best for detailed or non-urgent issues.
Share context, screenshots, or logs faster fix.

Support via LiveChat

Get real-time help from our engineers.
Ideal for urgent issues or quick questions.

Knowledge base

Step-by-step guides. FAQs.
Self-help at your fingertips.

General & FAQs

Learn about our API, promo credits, and FAQs.

All articles

Checkout & Billing

Learn about billing FAQs, payment profiles, credits, and more.

All articles

My Account

Learn about account authentication, security, sub accounts and more.

All articles

Domains

Learn about domain registration, management, renewals, and more.

All articles

Hosting

Learn about starting hosting, cPanel, file upload, migration, and more.

All articles

Website

Learn about using WordPress and other website builders, settings, etc.

All articles

Email

Learn about Webmail, hosted and mail server.

All articles

Office

Learn about Only Office or Microsoft 365.

All articles

Managed services

Learn about website management services.

All articles

Servers

Learn about vps hosting and dedicated server hosting.

All articles