真正幫助您的支援

We're here 24x7x365 with the help and advice you need to secure you online. When you're ready to get online, our experts guide you from start to success. 

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Need hosting help?

Ask a specialist

已有網域？

Transfer to Pladinum

Support ticket.

We will response within 24 hours.

提交票單

Support via LiveChat.

Available 24/7/365.

開始聊天

Knowledge base.

Written articles to guide yourself.

All artices
managed service

Our dedicated performance team.

<strong>80% 的效能問題與您的伺服器無關。</strong> Our Performance Team analyses the root causes. This allows us to offer specific guidance on elevating your website's performance, without the need for extra server expenses.

" Throwing servers at the problem is not the solution! "

24/7/365

Free support, day and night.

We are committed to providing expert assistance around the clock to ensure your satisfaction. You can reach us through various channels.

Experts available

Further than other hosting providers.

Get expert guidance with personalized solutions. No pre-packaged answers, but comprehensive assistance and advice that's tailored to your needs.

Real human

Outstanding expertise.

我們不會僱用只精通撥打電話的呼叫中心接線生。相反，我們只聘請各自領域內的真正專家。

需要聯繫我們的專家？

您是否要求您的網站或應用程式保持持續可用性？這就是我們提供的保證。

是否有可能出現不可預見的問題？在這種情況下，我們會透過持續監控服務採取主動措施，確保必要的調整和全面的解決方案得以實施。

<ul> <li>Constant uptime supported by our SLA guarantees</li> <li>Timely and effective solutions rather than temporary fixes</li> <li>Compensation provided in case of service disruptions</li> </ul>

瀏覽支援套件

Frequently asked questions.

We're here to help. Our support team is here to answer your questions before you step into the digital world.

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Need domain help?

Ask a specialist

您可以透過電子郵件/票單（最多 24 小時內收到回覆）、即時聊天（以獲得快速協助）或電話 +34 613 23 11 33 聯絡 Platinum 支援。

Pladinum's support team operates 24 hours a day, 7 days a week, 365 days a year. We are always here to assist you.

只要您有您的帳戶詳細資料，並清楚說明您的問題，我們的主機支援團隊就能快速解決問題。如果我們需要更多的資訊來幫助您，我們的團隊會馬上通知您，讓事情順利進行。

We have a dedicated migration team ready to support you throughout your migration to Pladinum. Our experienced team will carefully handle every part of your migration, set clear priorities based on your needs, and keep in touch with you to ensure your satisfaction at every step. We're here to make your transition smooth and hassle-free.

我們有專門的主機支援團隊，專門協助您使用各種作業系統和平台，包括但不限於 Linux、Windows、WordPress、WooCommerce 和 Magento。此外，我們還提供各種控制面板和其他您可能需要協助的獨特技術利基的支援。我們的專業技術人員和支援團隊成員不僅經驗豐富，其中許多人還是各自領域的認證專家，可確保您獲得符合您特定需求的高品質協助。