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alirezah s.
alirezah s.
高階 VPS 伺服器支援
由於平台的記憶體使用需求,我們從網頁寄存升級到 VPS 伺服器。遷移過程非常順利,支援團隊的工作也非常出色。謝謝你,Pladinum!
Marijke Bakker
Marijke Bakker
感謝支援團隊!
在 WordPress 團隊的協助下,他們分析並快速修復了我們網路商店的一些外掛程式的穩定性。我在 Pladinum 擁有網頁寄存和 CDN 選項。
Timothy V.
Timothy V.
Magento 支援一流
經營一家擁有超過 10,000 種產品的網路商店,但產品有點過時。為歐洲客戶優化了版面(新設計)並簡化了付款流程。我們對 Pladinum 的開發人員非常滿意。謝謝你們,團隊!
maria mishina
maria mishina
網站 SEO 行銷
我們的網站已經在 Pladinum 寄存和管理了 3 年。我們決定升級為具有行銷功能的網路商店,過去一年來,它運作得非常好。令人驚訝的支援,非常友善,而且回應迅速。
Timothy V.
Timothy V.
Magento 支援一流
經營一家擁有超過 10,000 種產品的網路商店,但產品有點過時。為歐洲客戶優化了版面(新設計)並簡化了付款流程。我們對 Pladinum 的開發人員非常滿意。謝謝你們,團隊!

Frequently asked questions.

We're here to help. Our support team is here to answer your questions before you step into the digital world.

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You can buy hosting from us even if your domain is registered somewhere else. If you use our hosting, you can also use our nameservers. You can find the right settings in the control panel.

<b>default nameserver</b> <table class="table"> <tbody> <tr> <td class="td-left">ns1.pladinum.com</td> <td class="td-right">IPv4: 212.95.49.134</td> </tr> <tr> <td class="td-left">ns2.pladinum.com</td> <td class="td-right">IPv4: 212.95.55.156</td> </tr> <tr> <td class="td-left">ns3.pladinum.com</td> <td class="td-right">IPv4: 212.95.55.169</td> </tr> </tbody> </table> <b>Anonymous nameserver</b> <table class="table"> <tbody> <tr> <td class="td-left">coming soon</td> </tr> </tbody> </table>

Yes, it is possible to transfer your domain name immediately after registration. To do this, contact your new hosting provider and ask for assistance in transferring your domain name. Additionally, you should be aware that some domain name extensions require a 60-day waiting period after registration before you can transfer the domain name. To be sure, check the terms and conditions of your domain name before taking action.

If your domain name is in quarantine, it means that it is 'frozen'. Before a domain name is fully released for registration, it usually enters a quarantine period. This gives the last owner of the domain name the option to undo this deletion. If you would like to have your domain name removed from quarantine, please contact us via <a href="https://www.pladinum.com/support/">Support Center</a>. They can give you more information about the correct procedure and the costs. Only the owner of the domain name is authorized to have the domain removed from quarantine. For this, in addition to the request to remove the domain name from quarantine, we also need a scan/copy of the owner's proof of ownership of the domain name like payment transaction.

It is not possible to transfer a domain name if it has a so-called transfer lock. Such a status prevents a domain name from being transferred. You can remove the lock yourself.

Yes, this is possible via the control panel at https://cp.pladinum.com. When you are logged in, click on the relevant domain name under 'Domains'. Behind the domain name, click on locked key icon. You can now indicate that the domain name will be transferred. As soon as you save this, our system knows that you wish to transfer your domain name and will therefore automatically remove the transfer lock.

Yes, this is possible by pushing the domain to another customer.

You can order multiple domain names at the same time via the control panel at https://cp.pladinum.com. Once you are logged in, click on Domains then Bulk registration. You can now check multiple domain names for availability with the 'Check several domain names at the same time' option.

Yes, this is possible. Your visitors can be forwarded at address level using a so-called WWW pointer. You can set up this WWW pointer via the control panel at https://cp.pladinum.com. Once you are logged in, click on the relevant domain name under the 'Domains' option. Then click Manage WWW pointer. Here you can specify a website address (URL) to which visitors to your domain name should be forwarded. If your domain name does not yet have a WWW pointer, the domain's DNS records will be adjusted when setting the pointer. As a result, it may take several hours (up to 24 hours) before the pointer is fully functional. The WWW pointer will not function if you do not use our name servers. Our WWW pointers support URL masking.

It is possible to point your domain name to another hosting provider. For this, the name servers or the DNS records of the domain name must be adjusted. You can request which data you should use from the provider where your website is hosted/housed.