Teenuse taseme leping (SLA)

Teenuse taseme leping (SLA)

Our Service Level Agreement (SLA) outlines our commitments to clients.

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Me tahame tagada, et teil oleks kogu vajalik teave. Kuigi me pakume teie mugavuse huvides meie juriidiliste lepingute ja põhimõtete tõlkeid, pidage palun meeles, et ingliskeelne versioon on ametlik ja kõige täpsem. Tõlked on siin vaid selleks, et aidata teil paremini lugeda ja mõista, kuid neil ei ole mingit õiguslikku kaalu. Kui kunagi tekib arusaamatus, siis on ingliskeelne versioon see, mis loeb.

Hardware Replacement Service Level Agreement (SLA) – Dedicated Services Only

Pladinum assures clients that, in the event of a hardware failure on dedicated servers, the defective component will typically be replaced within 30 minutes of problem identification. Should this timeframe not be adhered to, Pladinum will provide a credit equivalent to ten times the total duration of additional downtime as recorded by our service monitoring systems. However, the total compensation will not surpass the customer’s monthly recurring charge. Please note that this guarantee excludes any time necessary for supplementary software-related maintenance, such as restoring web accounts from backups, cloning hard drives, reinstalling the operating system, configuring applications, or reconstructing RAID arrays.

Network Uptime Service Level Agreement (SLA) – All Services

Pladinum provides a guarantee of network uptime at 100%. This assurance ensures that all significant routing devices within our network are accessible from the global internet at all times without exception.

Network Service Level Agreement (SLA) Exclusions
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Jõustumiskuupäev: 23. aprill 2024
Viimati muudetud kuupäev: 23. aprill 2024