服务水平协议 (SLA)

Our SLA outlines our commitments to clients.

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我们希望确保您获得所需的全部信息。虽然我们提供了法律协议和政策的翻译版本以方便您的阅读，但请记住，英文版本才是官方的、最准确的版本。翻译只是为了帮助您更好地阅读和理解，但不具有任何法律效力。如有任何误解，请以英文版本为准。

硬件更换服务级别协议 (SLA) - 仅限专用服务

Pladinum assures clients that, in the event of a hardware failure on dedicated servers, the defective component will typically be replaced within 30 minutes of problem identification. Should this timeframe not be adhered to, Pladinum will provide a credit equivalent to ten times the total duration of additional downtime as recorded by our service monitoring systems. However, the total compensation will not surpass the customer's monthly recurring charge. Please note that this guarantee excludes any time necessary for supplementary software-related maintenance, such as restoring web accounts from backups, cloning hard drives, reinstalling the operating system, configuring applications, or reconstructing RAID arrays.

网络正常运行时间服务级别协议 (SLA) - 所有服务

Pladinum 保证网络正常运行时间为 100%。这一保证可确保我们网络中的所有重要路由设备都能随时从全球互联网上访问，无一例外。

网络服务级别协议》（SLA）除外条款
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生效日期：2024 年 4 月 23 日 <br/> 最后修改日期：2024 年 4 月 23 日