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Knowledge base

Our well written articles to guide yourself

>_ Under construction

Can I get a domain name with privacy registration?
Yes you can. The WHOIS protection is for free and could be enabled by default. We suggest to use our anonymous nameserver too for more privacy.
My domain name is registered through another provider. Can I let them use your nameservers?
It is possible to purchase a hosting package while the domain name is registered elsewhere. If you have a hosting package with us, you can use our name servers. You can then find the correct settings below or via the control panel.

default nameserver
ns1.pladinum.com IPv4: 212.95.49.134
ns2.pladinum.com IPv4: 212.95.55.156
ns3.pladinum.com IPv4: 212.95.55.169


anonymous nameserver
mcoming soon
My domain name is in quarantine. What does this mean?
If your domain name is in quarantine, it means that it is 'frozen'. Before a domain name is fully released for registration, it usually enters a quarantine period. This gives the last owner of the domain name the option to undo this deletion. If you would like to have your domain name removed from quarantine, please contact us via the contact form below.

They can give you more information about the correct procedure and the costs. Only the owner of the domain name is authorized to have the domain removed from quarantine. For this, in addition to the request to remove the domain name from quarantine, we also need a scan/copy of the owner's proof of ownership of the domain name like payment transaction.
Can I transfer my domain name if it has a transfer lock?
It is not possible to transfer a domain name if it has a so-called transfer lock. Such a status prevents a domain name from being transferred. You can remove the lock yourself.

See also Can I remove the transfer lock from my domain name?
Can I remove the transfer lock from my domain name?
Yes, this is possible via the control panel at https://cp.pladinum.com. When you are logged in, click on the relevant domain name under 'Domains'. Behind the domain name, click on locked key icon. You can now indicate that the domain name will be transferred. As soon as you save this, our system knows that you wish to transfer your domain name and will therefore automatically remove the transfer lock.
Can I transfer my domain name internally to another customer?
Yes, this is possible by pushing the domain to another customer.

See also How can I transfer my subscriptions to another customer of yours?
Can I register or transfer several domain names at the same time?
You can order multiple domain names at the same time via the control panel at https://cp.pladinum.com. Once you are logged in, click on Domains then Bulk registration. You can now check multiple domain names for availability with the 'Check several domain names at the same time' option.
Can I forward my website visitors to another address?
Yes, this is possible. Your visitors can be forwarded at address level using a so-called WWW pointer. You can set up this WWW pointer via the control panel at https://cp.pladinum.com. Once you are logged in, click on the relevant domain name under the 'Domains' option. Then click Manage WWW pointer. Here you can specify a website address (URL) to which visitors to your domain name should be forwarded. If your domain name does not yet have a WWW pointer, the domain's DNS records will be adjusted when setting the pointer. As a result, it may take several hours (up to 24 hours) before the pointer is fully functional. The WWW pointer will not function if you do not use our name servers. Our WWW pointers support URL masking.
I have moved my hosting elsewhere. Can I point my domain name to this?
It is possible to point your domain name to another hosting provider. For this, the name servers or the DNS records of the domain name must be adjusted. You can request which data you should use from the provider where your website is hosted/housed.
How do I transfer a domain name to you?
If you are already a customer, you can place a new order via the control panel at https://www.pladinum.com. Once you are logged in, click on Order.

Not yet a customer? Then you can use the domain checker via the https://www.pladinum.com/domains/transfer-domain-name/ to transfer your domain name.
How do I change the holder details of my domain name?
You can change the holder details of your domain name via the control panel at https://cp.pladinum.com. Once you are logged in, click on the relevant domain name under the Domains option. Then click on 'Change holder details and/or contact persons. For some extensions, you will be charged if this information changes. This is indicated when changing this data.
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